Store Policy

Orders are shipped Monday-Friday. Please allow 1-2 business days for processing before your order is shipped.
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges on worn or used products.
  In the unlikely event you receive the incorrect item(s) please submit a return ticket. We will need the returned products first before proceeding with any type of exchange, store credit and or refund. We DO NOT accept damaged items any longer due to in-transit damages which falls on the carrier. Any damaged goods would need a claim filed with the carrier. Please reach out to customer service if you need assistance with filing a claim. Any item that looks to be opened, worn or used will not be accepted and if returned as so you will not receive any type of credit, refund or exchange.
The return address 136-4 Forum Drive Columbia SC 29229
Please do not send anything NOT pertaining to a return for incorrect item(s). 

Visit our Return Center to submit a return ticket and our team will review the request and determine whether it will be approved or rejected. Please allow 24-48 hours for a response. You will receive an automated email on the decision.
For all other questions or inquires, please contact us at support@eyecandyminks.com.
Klarna Payments will need 3-5 business days before shipping to make sure payment fully clears. This is out of EyeCandy Minks LLC’s control. Klarna has their on processing time and we have to ensure that all information matches. We also have to make sure there are no pending holds or fraud risk before shipping for the safety of the business and our customers.